Terms of Service

1. Agreement to Terms

By accessing or using the WorkforceOne platform, mobile application, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.

These Terms apply to all users, including organisation owners, administrators, employees, security personnel, and any other individuals who access the Service under your organisation's account.

2. Description of Service

WorkforceOne is a multi-tenant Software-as-a-Service (SaaS) platform providing tools for:

• Security patrol management and checkpoint verification
• Human resources, time tracking, and payroll management
• Inventory management for inbound and outbound warehouse operations
• Field sales rep management and CRM
• Mobile form building and submission management
• Remote workforce monitoring and reporting

3. Accounts and Organisations

You must create an account and organisation workspace to use the Service. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring all users you invite comply with these Terms
• Providing accurate and current registration information

You must be at least 18 years old and authorised to enter into binding contracts on behalf of your organisation to create an account.

4. Subscriptions and Payment

WorkforceOne offers a free trial period and paid subscription tiers. By selecting a paid plan, you agree to pay the applicable fees as described on our pricing page.

• Free Trial: 14 days from account creation. No credit card required.
• Billing: Subscriptions are billed monthly or annually in advance.
• Auto-renewal: Subscriptions auto-renew unless cancelled before the renewal date.
• Price Changes: We will notify you at least 30 days before any price increase.
• Refunds: All fees are non-refundable except where required by law or at our sole discretion.
• Failed Payment: If payment fails, your account may be downgraded or suspended until payment is resolved.

All payments are processed securely through Stripe. WorkforceOne does not store payment card details.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Harass, threaten, or harm any individual
• Collect or process personal data without appropriate consent
• Attempt to gain unauthorised access to other accounts or systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or sublicense access to the Service without written permission
• Upload malicious code, viruses, or disruptive content
• Circumvent any usage limits or security controls

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your data: You retain ownership of all data you submit to the Service ("Customer Data"). We process Customer Data solely to provide the Service to you.

Employee data: If you use WorkforceOne to manage employees, you are the data controller for that personal data. You are responsible for obtaining any necessary consents and ensuring lawful processing under applicable data protection laws (including GDPR, POPIA, or equivalent legislation).

Location data: The Service collects GPS location data for features such as patrol tracking, geofenced clock-in, and visit logging. You must inform your employees and obtain appropriate consent before enabling these features.

7. Intellectual Property

WorkforceOne and all associated software, design, trademarks, and content are owned by WorkforceOne Inc. and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property.

You grant WorkforceOne a limited, non-exclusive licence to host, process, and display your Customer Data solely for the purpose of providing the Service.

8. Service Availability and Support

We aim to provide the Service with 99.5% uptime but do not guarantee uninterrupted availability. We may suspend or restrict access for maintenance, security, or other operational reasons with reasonable notice where possible.

Support is provided via email at [email protected]. Response times are best effort and not guaranteed unless specified in a separate Service Level Agreement.

9. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, WorkforceOne Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising from your use of or inability to use the Service.

Our total liability to you for any claims arising under these Terms shall not exceed the fees paid by you to WorkforceOne in the 3 months preceding the event giving rise to the claim.

10. Termination

Either party may terminate the agreement at any time:

• You: Cancel your subscription at any time via Settings → Billing. Access continues until the end of the paid period.
• We: May suspend or terminate accounts that violate these Terms, with or without notice depending on severity.

Upon termination, you may export your data within 30 days. After that period, data may be permanently deleted.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of the Service after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa, without regard to conflict of law principles.

13. Contact

If you have questions about these Terms, please contact us: